Bethesda Support Leaks Fallout 76 Customers Personal Info
Customer addresses, emails and more were revealed. Just as Bethesda seemingly gains control of its Fallout 76 collector’s edition fiasco, it seems as though the company has struggled to keep a lid on customer information. Although Bethesda has since managed to plug the leak, those that sent a ticket to claim their replacement bag briefly found their personal data inadvertently falling into the hands of other Bethesda account users.
Bethesda found itself in hot water with fans last week, after Fallout 76 Power Armour edition buyers noted the cheap quality of the nylon bag received instead of the advertised canvas bag on posters. While the publisher initially justified its actions, calling the model seen on the poster a “prototype” with no plans to rectify the situation, it did double back on itself to offer replacements to those who submitted a ticket to Bethesda support.
As a result, they can open and close tickets however they see fit, as well as access customer names, addresses and other personal details located within said tickets. Some customers, after submitting their tickets, reportedly were exposed to other customers’ details.
The issue has been resolved after a brief outage of the support site, but customer complaints are still live on Reddit and Twitter. Reddit user Jessiepie wrote: “I am getting your support tickets on your Bethesda account. Now I know where you live.” Apparently, some users were able to see not just addresses and emails, but partial credit card information.
You can also see the tweet below to get an idea of what consumers were looking at:
@BethesdaSupport I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right? #Fallout76 pic.twitter.com/KUpGCNfIF0
— Jessie Tracy (@JesscaTracy9) December 5, 2018
Unfortunately, a bug in the system allowed users to access tickets from other customers, containing email and home addresses, as well as partial credit card information. Thanks to users who flocked to social media sites Reddit and Twitter, Bethesda managed to fix the bug quickly, claiming that it only impacted a “limited number” of account users.
Bethesda reassured via twitter (Below) that “no full credit card numbers or passwords were disclosed” and that it plans to notify customers affected by this breach.
— Bethesda Support (@BethesdaSupport) December 6, 2018
Bethesda likely needs to revisit their customer safety protocols and deal with the fallout of this most recent leak.