Borderlands 3 PC Players Epic Store Cloud Save Problem
It sounds as if the Epic Games Store’s cloud save features may be a teeny bit broken. It’s taken almost a year for cloud save support to roll out and Borderlands 3 is one of the biggest launches to support the new feature. And, well, it’s not going too well.
A large number of users are reporting that Borderlands 3’s cloud save feature is fundamentally broken. There’s confusion over whether Borderlands 3 pulls in local or cloud save data, incorrect dates and times being provided, and some have even lost all of their progress entirely.
The problem, as detailed by Epic Games which exclusively sells the PC version of Borderlands 3 via its online store – is the fault of a bug which caused a vital pop-up box to disappear.
The following scenario is described by Epic: a gamer plays on machine ‘a’ offline or with the cloud save feature not enabled. Then the gamer switches to another machine ‘b’ which is online, realizes that their save from machine ‘a’ isn’t available on the second PC, so quits.
PC players are reporting losing hours of progress in Borderlands 3 thanks to corrupted save data that can’t be loaded. Other times the data is outright replaced. The issue stems from the Epic Games Store loading up either your cloud saves or your locally saved data. If the game crashes, it’ll ask you to choose how it loads saves, either from cloud or local storage. Make sure you pick the one that you last used to save your data. But if you’re already stuck with missing progress there’s still hope. To get your character data back you’ll need to do a few things. But before you do anything, be sure to make copies of your files. All credit goes to Reddit user Tribunallackey for figuring this out, as well as the other Redditors.
Here the unofficial fix:
Navigate to Documents/My Games/Borderlands 3/Saved/Saved Games
If you have a 1sav~gibberish.tmp file, rename it to 1.sav and replace the existing 1.sav file in the folder
Copy the 1.sav~gibberish.tmp file
Rename original 1.save~gibbberish.tmp file to 1.sav
Paste the copied 1.sav~gibberish.tmp file back into the folder
Right now there’s no known fix for those who don’t have a .tmp file in their saves folder.
Hopefully this unofficial fix will work for you and restore your older saved progress. Be sure to manually backup your saves onto a USB stick for the time being, and stay consistent with how your saving your data. If you’re primarily doing local, then always boot Borderlands 3 with local saves. I’d steer clear of doing cloud syncs too often because that could lead to corruptions, especially if the game crashes as you’re syncing. Gearbox and 2K Games have yet to address the save glitch or roll out a patch that fixes this issue, but expect to see some news quite soon. There’s nothing worse than losing your data in an intensely grind-driven loot game and the devs need to patch this up as soon as possible.