Nintendo President Apologizes For Joy-Con Problems
Nintendo has apologized for issues plaguing the Nintendo Switch’s Joy-Con controllers. More specifically, Nintendo president Shuntaro Furukawa apologized during a recent investor Q&A but refrained from getting into any further details due to the class-action lawsuit filed last year. In case you’re somehow not aware, a fairly common complaint about the Switch’s proprietary controllers is the “drift” of the analog sticks, causing them to lose the precision needed to navigate games appropriately and instead float around on screens.
Nintendo president Shuntaro Furukawa said:
“Regarding the Joy-Con, we apologize for any trouble caused to our customers,”
“We are continuing to aim to improve our products, but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would it like to refrain from responding about any specific actions.”
Joy-Con controllers have been criticized for an issue that fans have nicknamed Joy-Con drift. During the lifespan of Joy-Cons and in the course of normal use, the analog sticks seem to register a slight tilt input even when players aren’t touching the stick at all, leading to “drifting” that the player has to counterbalance. This is on top of another issue that has been raised, the controllers desyncing. Nintendo has been offering free repairs or refunds for the controllers since 2019.
The lawsuit, filed in California, alleges that steel brushes inside Joy-Cons rub away soft carbon material that make up a pad surface inside the controller. “Extensive wear,” according to the lawsuit, is what ultimately causes the drift issue which at the time of the 2019 filing Nintendo had not addressed. Customers had to pay Nintendo to repair the controllers, the lawsuit said, and the fixes weren’t always adequate.
The lawsuit accuses Nintendo of violating California’s fraud laws as well as state and federal level warranty laws. The lawsuit proposes a few measures for relief, including that Nintendo pay monetary damages to the complainants and offer free replacement of the devices.
Despite the apology, there is still no news or information about if Nintendo is planning to implement fixes for the Joy-Con controllers. For now, Nintendo urges anyone experiencing Joy-Con issues to seek help on Nintendo’s support website. On the support website, you can submit a ticket to start getting your Joy-Con repaired. Players have reported drift issues eventually returning to their controllers despite sending them in to Nintendo for repairs, an issue that Nintendo has not addressed yet. Though no other new information has been reported about the current state of the technology of the Switch’s Joy-Con controllers, Nintendo encourages any who have issues to seek help through the official support page.